60 Day Guarantee Returns & Refund Policy

“Our 60 day guarantee covers all items purchased from Haberdasher.com.au. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging.”

• Downloadable software products ( in the event we stock them in the future)
• To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 60 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

infohaberdasher@gmail.com

Sale items

Only regular priced items may be refunded however any  sale items with faults are still covered. Sale items without faults cannot be refunded in the 60 Day Guarantee Returns & Refund Policy however we can exchange them for you if you wish to pay full shipping costs involved.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at infohaberdasher@gmail.com and send your item to: the address we provide upon request.

 

Shipping returns

To return your product, you should mail your product to:  the physical address we provide to you upon request.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

“Contact us for questions related to refunds and returns — infohaberdasher@gmail.com“